Athletic Center Desk Attendant John Burroughs School

Opportunity Description:

John Burroughs seeks a Front Desk Attendant serves as the face of the facility and the primary point of contact for evening and weekend visitors, renters, and guests. This role balances exceptional customer service with vigilant facility security and operational support.

 

Key Responsibilities

1. Reception & Access Control

· Maintain Desk Presence: Remain stationed at the front reception desk during all open hours to greet visitors and maintain a secure environment.

· Gatekeeping & Security: Monitor the main entrance diligently to ensure only authorized guests, members, or renters enter the facility. Politely but firmly deny entry to unauthorized or inappropriate individuals.

· Visitor Assistance: Provide a warm welcome, answer inquiries, and offer clear directions to various areas within the facility.

2. Event & Rental Support

· Host Liaison: Act as the primary on-site contact for groups, organizations, or individuals renting the facility spaces over the weekend.

· Logistical Support: Assist rental groups with basic needs, such as locating designated areas, accessing equipment, or addressing immediate spatial setup questions.

· Policy Enforcement: Ensure that renting groups adhere to facility rules, capacity limits, and their designated time slots.

3. Facility Monitoring & Safety

· Hourly Walkthroughs: Conduct a comprehensive walk of the entire facility every hour on the hour to ensure all areas are secure, clean, and operating smoothly.

· Hazard Identification: Keep a sharp eye out for maintenance issues, safety hazards, or cleanliness concerns during walkthroughs, addressing minor issues immediately or escalating major ones to management.

· Incident Reporting: Promptly document and report any unusual activity, facility damage, or policy violations.

4. Shift & Administrative Duties

· Shift Log Management: Maintain an accurate weekend shift log detailing rental group timelines, hourly walk notes, and any notable incidents.

· Open/Close Procedures: Secure the facility at the end of the day (locking doors, turning off lights, checking windows) or prepare the space at opening, depending on the specific shift.

· Various administrative tasks, as assigned by Athletic Administrators.

Application Process:

Interested candidates should submit the following documents electronically to Michelle Chlebowski at mchlebowski@jburroughs.org.

1. Current resume
2. Names, email addresses, and phone numbers of three references